Cancellations and Refunds
DONEBRO
Last Update 3 tahun yang lalu
a) As a general rule you shall not be entitled to cancel your order once placed. You may choose to cancel your order only within one-minute of the order being placed by you. However, subject to your previous cancellation history, DONEBRO reserves the right to deny any refund to you pursuant to a cancellation initiated by you even if the same is within one-minute. b)If you cancel your order after one minute of placing it, DONEBRO shall have a right to charge you 100% of the order amount as the cancellation fee, with a right to either not to refund the order value in case your order is prepaid or recover from your subsequent order in case your order is postpaid, to compensate our restaurant/merchants and delivery partners. c)DONEBRO reserves the right to charge you cancellation fee for the orders constrained to be cancelled by DONEBRO for reasons not attributable to DONEBRO, including but not limited to: i)in the event if the address provided by you is either wrong or falls outside the delivery zone; ii) failure to contact you by phone or email at the time of delivering the order booking; iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or iv) unavailability of all the items ordered by you at the time of booking the order. However, in the unlikely event of an item on your order being unavailable, DONEBRO will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund to an amount upto 100% of the order value. d)In case of cancellations for the reasons attributable to DONEBRO or the restaurant partner or delivery partners, DONEBRO shall not charge you any cancellation fee.